CX Cloud Customer Feedback

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Support Case Notes Display fix

The display of Support cases in CX cloud need a re-design. Its very difficult to read notes on a case as it uses part of the screen and doesn't allow you to pop it out. It also does not load all the notes at once or present a scroll bar which makes it extremely difficult for cases with a history as you have to keep scrolling and waiting for it to load each new section of notes.

  • Guest
  • Sep 27 2022
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  • Guest commented
    28 Nov, 2022 11:55pm

    Hello and thank you for your suggestion! CX Cloud Product will look into this idea and determine next steps. Please let us know if you have any further questions.

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