CX Cloud Customer Feedback

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Add option to include Diagnostic Scan (show tech) directly from CXC Cases

When opening a case using CX Cloud, it would be very helpful to have an option to include the results of a Diagnostic Scan (show tech) directly from the portal. You currently have the option to attach files, but if CXC already has the Diagnostic Scan why not have an option to include it with the case.

This would be helpful to reduce the number of steps required to provide a show tech to TAC. It could also have the benefit of saving time on TAC cases where they (TAC) don't have to ask for the show tech since it would already be included on the case. Or it could help the customers save time with the troubleshooting process.

  • Guest
  • Jun 4 2021
  • Future consideration
  • Attach files

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