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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CXCP-I-747 Longer Closed Case History.

Case History for old closed cases Merged

Currently, CX Cloud only shows the customer's closed cases that have been closed within the last 90 days. But a customer would like to see older cases as well in case they encounter a similar issue, which happens frequently.

  • Guest
  • May 20 2022
  • Future consideration
Cases

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