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Longer Closed Case History

Allow access to a longer history (1 year or more) of closed TAC cases

Guest
Jun 25 2021
Future consideration

Cases

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Case History for old closed cases Merged

Currently, CX Cloud only shows the customer's closed cases that have been closed within the last 90 days. But a customer would like to see older cases as well in case they encounter a similar issue, which happens frequently.

Created 20 May 08:28

Cases

0 Future consideration

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